Product Warranty


Standard warranty

A 12 month manufacturer warranty, from the date of purchase, is valid for all Nature Creation products purchase from an authorized dealer only! The warranty covers product failure due to manufacture defects. All returns are subject to company inspection to determine whether the reason for the product failure is under warranty.

Products that were purchased from unauthorized dealers are not covered by the warranty and will not be serviced. Unauthorized Dealers List.

Extended warranty

We now offer additional 6 month manufacturer warranty (18 month in total) 

for purchases made on our website


If you already made a purchase, register your products and activate your warranty here.


To make a return or exchange Please follow the next steps:

  • Contact us at 1 (888) 250-2010 or at  to receive RMA #number (Return Merchandise Authorization Number). RMA numbers are valid for 30 days. *Returned products without RMA # will be declined and will be shipped back on customer’s expense.
  • Fill out an RMA for and include a printable copy with your product. RMA form is available here.
  • Please mail your product/s to:

Nature Creation

Customer Care Department –RMA #

7420 Eton Ave.

Canoga Park, CA 91303


Please allow 30 days for us to receive and process your request. Upon receipt of your return, the product will be sent to our lab for inspection. Upon the inspection results, we will do one of the following:

  1. Credit you for the returned items if you qualify for our 30 day money back guarantee policy.
  2. Replace your product if you qualify for our one year warranty policy.
  3. Return the product to you if the product was abused, misused or if you are not covered by any of the policies above.

Additional information regarding our return & exchange policy available here.

Our Happy Clients

“This is hands down the greatest value of any other thing in my medicine cabinet!!!
As a mother of a pre-K boy and in-home care giver I can have days that leave my body in agony. All my friends, family, and clients know I can’t even function most days without the help of my Nature’s Creation hot/cold packs.
Mallory, CA”

Mallory, California

“The aromatherapy fills the air around me and smells so good. Make sure you get a cover which feels so soft around my neck. Helps with the pain from my arthritis and herniated disks. The customer service is one of the best experiences I have ever had with a company and are there to help with any questions or concerns. They actually listen when you talk. Thank you Ella & Liza. I will recommend this product to all my old broken down friends”

Ron Barry