Product Warranty

 

Standard warranty

A 12 month manufacturer warranty, from the date of purchase, is valid for all Nature Creation products purchase from an authorized dealer only! The warranty covers product failure due to manufacture defects. All returns are subject to company inspection to determine whether the reason for the product failure is under warranty.

Products that were purchased from unauthorized dealers are not covered by the warranty and will not be serviced. Unauthorized Dealers List.

Extended warranty

We now offer additional 6 month manufacturer warranty (18 month in total) 

for purchases made on our website www.naturecreation.com

 

If you already made a purchase, register your products and activate your warranty here.

 

To make a return or exchange Please follow the next steps:

  • Contact us at 1 (888) 250-2010 or at sales@naturecreation.com  to receive RMA #number (Return Merchandise Authorization Number). RMA numbers are valid for 30 days. *Returned products without RMA # will be declined and will be shipped back on customer’s expense.
  • Fill out an RMA for and include a printable copy with your product. RMA form is available here.
  • Please mail your product/s to:

Nature Creation

Customer Care Department –RMA #

7420 Eton Ave.

Canoga Park, CA 91303

818-5932001

Please allow 30 days for us to receive and process your request. Upon receipt of your return, the product will be sent to our lab for inspection. Upon the inspection results, we will do one of the following:

  1. Credit you for the returned items if you qualify for our 30 day money back guarantee policy.
  2. Replace your product if you qualify for our one year warranty policy.
  3. Return the product to you if the product was abused, misused or if you are not covered by any of the policies above.

Additional information regarding our return & exchange policy available here.

Our Happy Clients

I wanted to express how much I love your products. I have been purchasing one for myself every year in the late fall and they are scattered throughout my home and my mother’s home. I have arthritis, and frequently use your product for pain relief. I also have a very hard time staying warm in the winter and your product keeps me warm when I’m uncomfortable from the cold. Most importantly, the aromatherapy is a huge stress reliever and sleep aid! I call my Nature Creation products “toasties” and I am absolutely in love with them! Thank you for all your hard work in creating them!

Lilly Hubschman

“The aromatherapy fills the air around me and smells so good. Make sure you get a cover which feels so soft around my neck. Helps with the pain from my arthritis and herniated disks. The customer service is one of the best experiences I have ever had with a company and are there to help with any questions or concerns. They actually listen when you talk. Thank you Ella & Liza. I will recommend this product to all my old broken down friends”

Ron Barry